They said it couldn’t be fixed
They said it couldn’t be fixed
I went behind another service company on this one who told the customer the range was non-repairable.
Technically, from the manufacturer’s point of view, sure — any mfg will tell you that any chance they get: you need a new $16,000 range from us. Thanks, bye. We really feel for you, but it can’t be fixed because we think it’s old enough to throw away.
Is the new one made of the same quality materials this one was? Hell no. Will it last as long? Not a chance. Will it work as well? Don’t kid yourself.
Thankfully, the customer didn’t like the answer the first company gave them and called me. I went out and fixed it on the spot in about **45 minutes** — for less than the sales tax on a new range.


The point is: don’t accept “buy a new one” from the first guy that comes out when it comes to problems like this. I have a lot of tools in my toolbox that most techs out there can’t, won’t, or don’t want to be bothered with — and I can draw from those to get your problem solved.
If another tech wrote your Dacor, Viking, Thermador, Lacanche, Wolf range off as dead, get a second opinion before you write the check for a new one.